Service Delivery Manager / Project Manager at Abbott
July 2011 - Present | Lake County, Illinois
Managing the increasingly high profile implementation and delivery of quality streaming video to the enterprise, while supporting a variety of mission-critical divisional initiatives.
IT Infrastructure Specialist at Abbott
February 2011 - July 2011 | Lake County, Illinois
Business systems analysis and project management for key application/infrastructure initiatives.
IT Technical Specialist at Abbott Laboratories
January 2009 - July 2011
User and Content Platforms. Provides document processing and collaborative solutions to business customers. Includes design and support for Adobe LiveCycle Enterprise System; Microsoft SharePoint; Mobius and IBM Web Content Manager archival storage; and video streaming. Manages customer and vendor relationships, including leading technical steering committees and special interest groups. Develops project dashboard reports to support management of the various lines of business. Participates as subject matter expert on technology review boards, evaluating social media and Software as a Service.
Senior Business Analyst at Abbott Laboratories
January 2009 - February 2011 | Lake County, Illinois
User and Content Platforms. Provides document processing and collaborative solutions to business customers. Includes design and support for Adobe LiveCycle Enterprise Systems; Microsoft SharePoint; Mobius and IBM Web Content Manager and archival storage; and video streaming. Manages customer and vendor relationships, including leading technical steering committees and special interest groups. Develops project dashboard reports to support management of the various lines of business. Participates as subject matter expert on technology review boards, evaluating social media, and Software as a Service.
Senior Business Analyst at Abbott Laboratories
August 2004 - February 2011
Collaboration Services: As "Mr. Sametime," supported the global deployment of web conferencing through moderator assistance and extensive on-line teaching, to over 4,000 students. Included creation of the curriculum and comprehensive training manuals, as well as influential participation on deployment marketing and training sub- teams. Recognized repeatedly for committed support of global on-line conferencing activities. Devised and implemented creative solutions to web conferencing challenges including complex meetings with multiple breakout teams and effective and streamlined in-line feedback and polling. Supervised a contractor supporting the increasing training and web conference moderator roles.
Senior Business Analyst at Abbott Laboratories
August 2004 - February 2011
Collaboration Services: As "Mr. Sametime," supported the global deployment of web conferencing through moderator assistance and extensive on-line teaching, to over 4,000 students. Included creation of the curriculum and comprehensive training manuals, as well as influential participation on deployment marketing and training sub- teams. Recognized repeatedly for committed support of global on-line conferencing activities. Devised and implemented creative solutions to web conferencing challenges including complex meetings with multiple breakout teams and effective and streamlined in-line feedback and polling. Supervised a contractor supporting the increasing training and web conference moderator roles.
Sr. Business System Analyst at Abbott
2008 - 2010
User and Content Platforms. Provided document processing and collaborative solutions to business customers, including design and support for Adobe LiveCycle Enterprise System, Microsoft SharePoint, Mobius, IBM Web Content Manager, and Streaming Video. Managed customer and vendor relationships, including leading technical steering committees and special interest groups.
Collaboration Services: As "Mr. Sametime" supported the global deployment of web conferencing through moderator assistance and extensive on-line teaching, to over 4,000 students. Included creation of the curriculum and comprehensive training manuals, as well as influential participation on deployment marketing and training sub-teams. Recognized repeatedly for committed support of global on-line collaborative activities.
Business / IT Consultant at SONdata SERVICES
January 2004 - March 2006
Various engagements in Operations, General Management, IT, Retail Sales, Office Administration across Chicago metropolitan region. Consulted to large and small companies with primary focus in manufacturing, IT and customer service.
IT Consultant at Oak Enterprises
2001 - 2004
Long-term engagement, R&D IT and Corporate IT, Abbott Laboratories.
IT Consultant at Oak Enterprises
2001 - 2004
Long-term engagement, R&D IT and Corporate IT, Abbott Laboratories.
IT Business Analyst at PHARMACIA CORP., FORMERLY SEARLE PHARMACEUTICALS
January 1996 - January 2001
Achieved 100+% usage increase by facilitating the replacement of substandard intranet portal software with streamlined COM Object technology solution. Avoided $100,000+ consulting fee by locating and motivating available enterprise resources to execute a key application development project. Championed, built and sustained a uniquely successful global business/IT collaborative team that teleconferenced bi-weekly to support enterprise document management activities.
IT Business Analyst at PHARMACIA CORP., FORMERLY SEARLE PHARMACEUTICALS
January 1996 - January 2001
Achieved 100+% usage increase by facilitating the replacement of substandard intranet portal software with streamlined COM Object technology solution. Avoided $100,000+ consulting fee by locating and motivating available enterprise resources to execute a key application development project. Championed, built and sustained a uniquely successful global business/IT collaborative team that teleconferenced bi-weekly to support enterprise document management activities.
Business / IT Consultant at SONdata Services
January 1994 - December 1995 | Evanston, Illinois
Various engagements in Operations, General Management, IT, Retail Sales, Office Administration across Chicago metropolitan region. Consulted to large and small enterprises with primary focus in IT, manufacturing and customer service.
Vice President, Operations at A La Carte Line, Ltd
January 1993 - December 1993
Re-engineered and streamlined manufacturing and customer service departments in this 70-employee producer of promotional advertising products. Instituted customer service improvements that yielded 30% increase in retained customers and repeat orders. Upgrades to manufacturing procedures and operations substantially reduced defects while improving on-time deliveries by 40%.
Vice President, Operations at A La Carte Line, Ltd
January 1993 - December 1993
Re-engineered and streamlined manufacturing and customer service departments in this 70-employee producer of promotional advertising products. Instituted customer service improvements that yielded 30% increase in retained customers and repeat orders. Upgrades to manufacturing procedures and operations substantially reduced defects while improving on-time deliveries by 40%.
Infrastructure Technical Specialist / Project Manager at Abbott Laboratories
February 2011
Project management for enterprise content management systems. Current concentration: Enterprise Streaming Video
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