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Steve Newberger

Hi, I'm Steve Newberger. Welcome to my profile!


Results-oriented IT professional with recognized expertise in the effective management of high profile projects, business analysis, and client training in the corporate environment. Specialist in collaborative software (enterprise streaming video, Microsoft SharePoint, Lotus Sametime, Notes) and document management (Adobe LiveCycle, Documentum). Collaborative visionary, with recognized success conducting and teaching on-line conferencing to a wide business audience. Skilled in the analysis, design and implementation of client/server-based business information systems in FDA-regulated environments. Articulate and well-informed customer and IT advocate, who is a knowledgeable builder and maintainer of successful IT/vendor/business partnerships. Outstanding oral and written communication and persuasion skills, with particular emphasis on high quality user operations and training manuals. Specialties: Enterprise Streaming Video, Electronic collaboration, technical training, document management (Documentum), advanced customer support

Steve Newberger's Background

Steve Newberger's Experience

Service Delivery Manager / Project Manager at Abbott

July 2011 - Present | Lake County, Illinois

Managing the increasingly high profile implementation and delivery of quality streaming video to the enterprise, while supporting a variety of mission-critical divisional initiatives.

IT Infrastructure Specialist at Abbott

February 2011 - July 2011 | Lake County, Illinois

Business systems analysis and project management for key application/infrastructure initiatives.

Senior Business Analyst at Abbott Laboratories

January 2009 - February 2011 | Lake County, Illinois

User and Content Platforms. Provides document processing and collaborative solutions to business customers. Includes design and support for Adobe LiveCycle Enterprise Systems; Microsoft SharePoint; Mobius and IBM Web Content Manager and archival storage; and video streaming. Manages customer and vendor relationships, including leading technical steering committees and special interest groups. Develops project dashboard reports to support management of the various lines of business. Participates as subject matter expert on technology review boards, evaluating social media, and Software as a Service.

Senior Business Analyst at Abbott Laboratories

August 2004 - February 2011

Collaboration Services: As "Mr. Sametime," supported the global deployment of web conferencing through moderator assistance and extensive on-line teaching, to over 4,000 students. Included creation of the curriculum and comprehensive training manuals, as well as influential participation on deployment marketing and training sub- teams. Recognized repeatedly for committed support of global on-line conferencing activities. Devised and implemented creative solutions to web conferencing challenges including complex meetings with multiple breakout teams and effective and streamlined in-line feedback and polling. Supervised a contractor supporting the increasing training and web conference moderator roles.

IT Consultant at Oak Enterprises

2001 - 2004

Long-term engagement, R&D IT and Corporate IT, Abbott Laboratories.

IT Business Analyst at PHARMACIA CORP., FORMERLY SEARLE PHARMACEUTICALS

January 1996 - January 2001

Achieved 100+% usage increase by facilitating the replacement of substandard intranet portal software with streamlined COM Object technology solution. Avoided $100,000+ consulting fee by locating and motivating available enterprise resources to execute a key application development project. Championed, built and sustained a uniquely successful global business/IT collaborative team that teleconferenced bi-weekly to support enterprise document management activities.

Business / IT Consultant at SONdata Services

January 1994 - December 1995 | Evanston, Illinois

Various engagements in Operations, General Management, IT, Retail Sales, Office Administration across Chicago metropolitan region. Consulted to large and small enterprises with primary focus in IT, manufacturing and customer service.

Vice President, Operations at A La Carte Line, Ltd

January 1993 - December 1993

Re-engineered and streamlined manufacturing and customer service departments in this 70-employee producer of promotional advertising products. Instituted customer service improvements that yielded 30% increase in retained customers and repeat orders. Upgrades to manufacturing procedures and operations substantially reduced defects while improving on-time deliveries by 40%.

Infrastructure Technical Specialist / Project Manager at Abbott Laboratories

February 2011

Project management for enterprise content management systems. Current concentration: Enterprise Streaming Video

IT Technical Specialist at Abbott Laboratories

January 2009 - July 2011

User and Content Platforms. Provides document processing and collaborative solutions to business customers. Includes design and support for Adobe LiveCycle Enterprise System; Microsoft SharePoint; Mobius and IBM Web Content Manager archival storage; and video streaming. Manages customer and vendor relationships, including leading technical steering committees and special interest groups. Develops project dashboard reports to support management of the various lines of business. Participates as subject matter expert on technology review boards, evaluating social media and Software as a Service.

Senior Business Analyst at Abbott Laboratories

August 2004 - February 2011

Collaboration Services: As "Mr. Sametime," supported the global deployment of web conferencing through moderator assistance and extensive on-line teaching, to over 4,000 students. Included creation of the curriculum and comprehensive training manuals, as well as influential participation on deployment marketing and training sub- teams. Recognized repeatedly for committed support of global on-line conferencing activities. Devised and implemented creative solutions to web conferencing challenges including complex meetings with multiple breakout teams and effective and streamlined in-line feedback and polling. Supervised a contractor supporting the increasing training and web conference moderator roles.

Sr. Business System Analyst at Abbott

2008 - 2010

User and Content Platforms. Provided document processing and collaborative solutions to business customers, including design and support for Adobe LiveCycle Enterprise System, Microsoft SharePoint, Mobius, IBM Web Content Manager, and Streaming Video. Managed customer and vendor relationships, including leading technical steering committees and special interest groups. Collaboration Services: As "Mr. Sametime" supported the global deployment of web conferencing through moderator assistance and extensive on-line teaching, to over 4,000 students. Included creation of the curriculum and comprehensive training manuals, as well as influential participation on deployment marketing and training sub-teams. Recognized repeatedly for committed support of global on-line collaborative activities.

Business / IT Consultant at SONdata SERVICES

January 2004 - March 2006

Various engagements in Operations, General Management, IT, Retail Sales, Office Administration across Chicago metropolitan region. Consulted to large and small companies with primary focus in manufacturing, IT and customer service.

IT Consultant at Oak Enterprises

2001 - 2004

Long-term engagement, R&D IT and Corporate IT, Abbott Laboratories.

IT Business Analyst at PHARMACIA CORP., FORMERLY SEARLE PHARMACEUTICALS

January 1996 - January 2001

Achieved 100+% usage increase by facilitating the replacement of substandard intranet portal software with streamlined COM Object technology solution. Avoided $100,000+ consulting fee by locating and motivating available enterprise resources to execute a key application development project. Championed, built and sustained a uniquely successful global business/IT collaborative team that teleconferenced bi-weekly to support enterprise document management activities.

Vice President, Operations at A La Carte Line, Ltd

January 1993 - December 1993

Re-engineered and streamlined manufacturing and customer service departments in this 70-employee producer of promotional advertising products. Instituted customer service improvements that yielded 30% increase in retained customers and repeat orders. Upgrades to manufacturing procedures and operations substantially reduced defects while improving on-time deliveries by 40%.

Steve Newberger's Education

Productivity Point

1997 – 1998

Certificates


Control Data Institute

1968 – 1968

Certificate: Systems Analysis and Programming

Concentration: COBOL, Assembly, RPG


Princeton University

1965 – 1966

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